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Terms & Conditions

Read our Terms & Conditions for information about purchasing our new and refurbished Industrial Sewing Machines.

Product Pricing

All products and prices including special offers are subject to change or discontinuation without notice.  Whilst we try to ensure prices and product information is accurate on our website, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description.  If we discover any pricing errors before we process your order, you will be notified immediately with the option to re-submit your order at the correct price or cancel the order.

Postage & Returns

We aim to process all our orders very quickly, most items are held as part of our normal working stock. Contact us for exact delivery dates. Some delay may be experienced at peak times, for instance Christmas and Bank Holiday weekends.  Machines are delivered by third party hauliers, machinery is installed by our staff. Items ordered that are in stock will normally despatched the same week.  Any items that are not in stock will be placed on back order. An email notification will be sent with information on expected delivery times for out of stock items. All machines: This delivery schedule is to be discussed at the time of order. We want you to be satisfied with your purchases, if for any reason you are not satisfied, you may return goods within 10 days and receive a refund.  Returns will only be accepted if you follow the Returns conditions/instructions below within 10 days of purchase.  CANCELLATION: Orders can be cancelled upto 2pm on day of order, after this time orders will be shipped.  RETURN CONDITIONS: THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION AND INCLUDE ALL ORIGINAL PACKAGING MATERIALS.  WE ARE UNABLE TO REFUND DAMAGED OR USED ITEMS.  RETURN PERIOD: No later than 10 days after receipt of goods.  RETURN INSTRUCTIONS: If you wish to return your order/item, remember to re-pack the parcel securely and mail it with insurance cover as we cannot give a refund for returns damaged in transit to us (the safety of your parcel lies between yourself and the service you use to return it to us), then send your parcel to the following address: RETURNS DEPARTMENT DCR 56 Austhorpe Road, Crossgates LEEDS LS15 8DX or to our works DCR Gate 2 Unit 18B Mabgate LEEDS LS9 7DZ.  Shipping costs are at your own expense, except in instances of receiving a faulty item or an error by DCR Machines.  We will refund the purchase price of the item returned.  Your original form of payment will be credited.  PLEASE NOTE - FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN DELAYS IN REFUNDING YOU FOR THE GOODS RETURNED.

Privacy Notice

About your personal details DCR Machines take great care to ensure your personal information is kept private.  We recognize that we must maintain and use customer information responsibly. We collect customer information in an effort to improve your buying experience and to communicate with you about our products, services, contests, and promotions.  The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only.   We never store your credit card details, that is handled by the secure servers at Worldpay where payments are handled.  Your personal details will never be passed on to a third party.  We will never give your email address to a third party.  Cookies: When you log in to any of our websites we place a small piece of information, a cookie, on your machine.  This is necessary so that we can track your  selections between pages and that we know you are logged in to DCR Machines. None of your personal information is stored in this cookie. .

Conditions of Use

DCR Machines are dedicated to your satisfaction.  If you have any suggestions or comments please email us at  ALL OUR MACHINES AND ELECTRICAL ITEMS ARE 240v or 415 UK MAINS VOLTAGE, UNLESS OTHERWISE STATED.   Tax Charges: All our prices are inclusive of VAT.  Guarantee: All machines come with the standard manufacturers guarantee, all other products are covered by the Sale Of Goods Act.  If you require any information regarding the suitability of an item for a specific purpose please contact us.  Reaching Us: If you need to reach us, please email us at alternatively, you can call on 0113 2603544 or 07801631245  Remittance Terms: We will not despatch any goods until payment has been received in full.